Grievance

Grievance Redressal

We aim to resolve every concern quickly and fairly. If our support team hasn't addressed your issue to your satisfaction, you may escalate it to our Grievance Redressal Officer below.

Grievance Redressal Officer

Email: info@trivanivinimay.com
Phone: +91 9599006662
Response time: within 7 working days

If you remain unsatisfied with our resolution, you may approach the RBI Ombudsman or relevant regulatory authority for further redressal.

Escalation Matrix

Level 1

Customer Care

info@trivanivinimay.com / +91 9599006662

3 working days

Level 2

Grievance Redressal Officer

info@trivanivinimay.com

7 working days

Level 3

RBI Ombudsman

cms.rbi.org.in

Per RBI timelines

Our Commitment

✓

Acknowledge every complaint within 24 hours

✓

Provide a resolution or clear status update within 7 working days

✓

Escalate unresolved matters internally without being asked

✓

Maintain a written record of every grievance and its resolution